Where does SuperheroWatches.com ship to?
We ship to the US, Canada, and select European and Asian countries. We also ship to select areas in Australia, New Zealand, South America, and certain Island Countries. Our store is set-up to offer the available shipping options and speeds during checkout and after you provide your ship-to address.
Do shipping options and transit times vary by location?
Yes, to meet the shipping transit times of where your order is going, our manifesting system is powered by Brainiac 5 logic that determines the most effective and efficient shipping service. Please see below for transit times by shipping service and speed.
48 Contiguous United States
- Standard, (3-6 business days)
- Priority, (2-3 business days)
- Express, (1-2 business days)
Alaska, Hawaii, Guam, Puerto Rico or US Virgin Islands
- Standard, (5-10 business days)
- Priority, (3-5 business days)
- Express, (2-3 business days)
Here at SuperheroWatches.com we love and support real-life heroes who serve in the military. Orders to APO or FPO addresses will ship via USPS Priority Mail. Please note that Priority and Express shipping options are not available though as Priority Mail is the best way to ship to a military address. Also please note that delivery times for APO & FPO shipments may vary.
PO Box Addresses
We accept orders to PO boxes and will ship using the shipping speed that matches the service you select at check-out.
When will my order ship?
We aim to ship your order at Flash-like-speed (or 1-2 business days from the time we receive your order). We offer a number of shipping methods to match your location and how fast you need/want your order to arrive. At checkout, you can select your shipping method and your shipping cost will be visible during check-out. Please note that for certain order we may require signature at the time of delivery.
You will have the option to upgrade your shipping method for faster delivery (such as Priority or Express service – if your location supports these services). If you choose to upgrade your shipping method to Priority or Overnight, your order must be received and clear credit authorization by 11:00 a.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
During the Peak Holiday season we ship out multiple times every day to make sure your order gets to you in time. If your order has to get to you by a certain date to meet an Anniversary, Birthday, etc., please email us at firstname.lastname@example.org and we will work with you towards making sure that you get your order in time (by shipping out on the same day or by using a faster shipping service). Please note that Priority and Express shipping methods are offered as a premium service and costs more.
For international orders, could I pay using my local currency?
SuperheroWatches.com shows prices and shipping costs in your local currency by selecting your currency from our home page prior to shopping (brought to you using Brainiac 5 logic). This allows our customers to shop our store in the currency of your choice. However, please note that we process payments in US dollars. Please keep that in mind as some international credit card companies might charge foreign transaction fees. Lastly, please note that shipping charges are just that and excludes any duties and taxes that your country might require from you.
Do you sell to wholesalers?
To set-up a wholesale account please see the “Wholesale Application” section of our site.
Do you accept ideas for new products?
If there is a superhero that we do not have a watch for, or if you have an idea for a new product, please feel free to email us at email@example.com. We aim to cover all superheroes on our site and we are working on expanding our Superhero Watches to cover the multiverse. We do not pay for any ideas though on new products and becomes our intellectual property. We might send you something to say “thank you” especially if it is a really cool idea.
Do you re-stock items that are showing out of stock?
If the item is not a limited edition item, just email us and we can work towards replenishing these.
My watch broke after the returns period but still within the warranty period, should I send the watch back to you or the manufacturer for repairs?
Most watches ship out with a warranty note from the manufacturer and it also provides information on how to have a watch repaired. We recommend following the manufacturer’s instructions regarding repairs, as they have access to the right people to fix the watch and any parts that are needed.
Could I request for additional watch links if the watch does not fit?
We carry additional links on some of the watches that we offer, but not all. Please email customer service with your order number and watch model number for us to check our link supplies to see what we can do. Please note that there might be a charge for this to cover the links and shipping to you.