USA SHIPPING
FREE STANDARD SHIPPING ON ALL U.S. ORDERS!
After your payment is verified, it takes 1-2 business days to process and ship your order from our Fortress of Fulfillment (a.k.a. our warehouse). This does not include weekends or holidays. Purchases made after 2 pm EST will not be shipped out until the next business day. If you order after 2 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
SHIPPING OPTIONS
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Service
|
Cost
|
Delivery Time
|
|
Standard
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FREE
|
5-7 Business Days
|
|
Expedited
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$10.00
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3-5 Business Days
|
|
Two-Day
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$32.50
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1-2 Business Day
|
INTERNATIONAL SHIPPING
We ship to Canada, and select European and Asian countries. We also ship to select areas in Australia, New Zealand, South America, and certain Island Countries. Our store is set-up to offer the available shipping options and speeds during checkout and after you provide your ship-to address.
Depending on your location, you will receive your order anywhere from 14-30 business days from the date your order is shipped out. After your payment is verified, it takes 1-2 business days to process and ship your order from our Fortress of Fulfillment (a.k.a. our warehouse). This does not include weekends or holidays. Purchases made after 2 pm EST will not be shipped out until the next business day. If you order after 2 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. Please allow 24-48 hours for your tracking details to update.
SHIPPING RATES & ESTIMATED DELIVERY TIMES*
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Service
|
Cost
|
Delivery Time
|
|
Standard
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$15.00
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14-30 Business Days
|
|
Priority
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$40.00
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6-14 Business Days
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|
Express
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$60.00
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4-5 Business Day
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*Prices shown are for one-watch orders. Shipping methods/prices may vary by country.
CUSTOMS, TAXES, DUTIES AND FEES
Standard International orders are sent by the USPS and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
AUSTRALIA, NEW ZEALAND, SOUTH AMERICA, ISLAND COUNTRIES
If you chose Standard shipping and are from any of these countries, please don't be alarmed if your package takes longer than 20 days to arrive. Please note that USPS gives rough estimates for delivery times, but adding customs delays and other unexpected events can increase the shipping time. If you need the watch for a certain occasion, we suggest you choose express shipping to ensure that your package arrives in a timely manner.
SOME ORDERS WILL BE SHIPPED WITH DHL OR UPS EVEN IF YOU CHOOSE STANDARD SHIPPING
Depending on tracking availability and whether your country works with the USPS, we may ship your order by DHL/UPS by default (even if you choose Standard shipping). Any country except the following may receive DHL/UPS shipping by default: Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Ireland, Israel, New Zealand, Portugal, Spain, Sweden, Switzerland, The Netherlands, and the United Kingdom.
USA AND CANADA RETURN POLICY
We will gladly accept any return for domestic and Canadian orders within 45 days from your order date. As we only sell first quality items on our site and to help with this goal, we only accept returns on any brand new, mint, and unworn merchandise.
Any worn and used product cannot be returned and if returned will be refused and could be sent back to the buyer, or donated to a local charity, or disposed (at our discretion). We reserve the right to make this decision if worn/used product is returned as it does not make sense to return a return to a customer and incur additional shipping costs. We will only refund the cost of the item that is being returned or exchanged; any shipping fees from the original purchase will not be refunded.
We offer free and easy returns for all of our domestic customers for orders over $50.00. Please contact us at returns@superherowatches.com to start the return process and receive a prepaid return label (for US orders). Expedited shipping charges are non-refundable. Canadian customers will have to pay for any return shipping costs and we do not handle refund any taxes that you paid to the Canadian government.
IMPORTANT TIPS
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in new condition and working properly before wearing it or removing any tags or factory tape.
If the item is not working properly then it must be repackaged immediately in order to be eligible for a return. Once it is used, worn or sized, or the tags/factory tape has been removed, we will not accept the returned item
In short, SuperheroWatches.com cannot replace or refund an item when:
- The item has been used or worn
- The tags/factory tape has been removed
- The product has been sized.
2 SIMPLE STEPS
STEP 1 Request your Return Authorization Number (RA#) by emailing us at returns@superherowatches.com. Please provide your order number and product name of what is being returned. We will then email you back a prepaid return shipping label.
STEP 2 Return your unused item, including all materials such as original paperwork and free gifts, using the provided return shipping label.
Our return shipping address is:
SuperheroWatches.com
Returns Department
105 Sunset Drive
Boonville NC 27011
INTERNATIONAL RETURN POLICY
Please note that any orders shipped to any address outside the United States and Canada are considered final sale and cannot be returned. This is due to international shipping costs and import taxes.
